FAQ

Are the batteries & parts brand new and original?

Yes, all brand new, genuine, unused. All batteries manufactured withing the last year. Furthermore, each battery is going through an additionnal functionnal test (TS0010), recharge if needed, and is upgraded to firmware 115.3 for compatibility with all BionX CAN protocols generation: G2\RC3, Motor\Drive firmware.

When ordering electronic parts, make sure you ask minimal questions to ensure compatibility with you system. If a special firware is required we'll program the part before expedition.

 

What parts are available?

Batteries, chargers, consoles, docking for G2s consoles, battery harnesses, motors (without spokes & rims), adapters, rear racks, BionX light kits. If you look for a specific part, just e-mail us.  

 

Do you provide any warranty?

Yes, 90 days from the date of purchase. This is ensuring that product will be received fully functional. See warranty page. Why only 90 days? Because those are the last parts availables and can not ensure availability for upcomming years. 

 

Why the shipping cost for a battery is so high?

Batteries are dangerous goods. The carrier charge an extra for transporting batteries. As of July 2018, Purolator is selected as the default transporter for Canada ground shipping. 

 

Where are all the BionX parts?

Big portion of the BionX inventory initially located in Aurora, ON was relocated in Saint-Jean-sur-Richelieu, QC. All parts are now stored into a cooled warehouse (Between 10 to 19degC) in order to maximize batteries shelf life.

 

All frequent questions to be answered here...